These terms and conditions apply to all Huiscleaning services.
Huiscleaning acts as a mediator between you, the client, and the cleaner. The cleaner works directly for the client via the regulation ‘dienstverlening aan huis’. Huiscleaning only has a mediating role and therefore cannot be held responsible for the acts or omissions of a cleaner. As a client you have access to the Huiscleaning login system.
You’ll receive the invoice of the one-time mediation fee of €34,95 when we found a cleaner that meets the requirements you speciﬁed in the online application form. The mediation fee needs to be paid regardless of whether or not you employ this cleaner. Should you require a new cleaner, Huiscleaning will always start a new search free of charge. Should Huiscleaning not succeed in ﬁnding a new cleaner within six weeks, and no hours have been made by one of our cleaners, your search will be cancelled and the mediation fee will be returned in full.
Once you request a cleaner, you agree to deliver the service (proposing a cleaner) within the 14 days reﬂection period and you waive your right to dissolve as soon as the service is delivered.
You will receive a conﬁrmation once we are able to suggest a cleaner. We send out the invoice for the mediation fee as soon as the conﬁrmation email has been sent. You can cancel your search request, free of charge, as long as Huiscleaning has not suggested a cleaner.
1. Huiscleaning determines our rates, when applicable, annually on January 1st. The hourly rate is an all-in-rate composed of the service provider’s wage, including holiday pay, vacation days and sickness payment. The remaining part consists of service- and administration costs and as VAT.
2. Huiscleaning sends out the monthly invoice in name of, on behalf of, and by order of the cleaner. Payment must be completed within 7 days of the billing date. In case of failure of payment Huiscleaning will be required to charge extra collection fees, administrative expenses as well as interest. For payment, a third party account is utilised, by payment provider Online Betaalplatform. Online Betaalplatform ensures a direct payment of the cleaner’s wages.
3. There is a payment obligation for all services of the cleaner.
Should your cleaner’s work not be up to satisfaction or should they quit, Huiscleaning will look for a new cleaner free of charge.
Huiscleaning offers the opportunity to look for a replacement cleaner. A request for a replacement cleaner must be sent to us at least 24 hours in advance.
Huiscleaning cannot be held responsible for the acts or omissions of a cleaner.
In the unlikely event that a cleaner causes damage or suffers personal injuries, the client is required to make an appeal to their own home / liability insurance. Should the insurance not, or not adequately cover the costs, an appeal may be made to Huiscleaning’s additional insurance. There is a €250,- excess should an appeal be made. Huiscleaning is at all times limited to the amount paid in relevant case by the insurer.
Within one year after termination of the agreement with your cleaner via the mediation of Huiscleaning it is prohibited to have the same cleaner in private sphere or through another ofﬁce. This will be penalized with a ﬁne of € 100,- a day.
Complaints may be reported through our complaint form. Should this complaint pertain to your cleaner, Huiscleaning will act as a mediator between the client and cleaner. Should Huiscleaning receive multiple validated complaints about a particular cleaner, appropriate measures will be taken.
Huiscleaning attaches great importance to processing your personal data. This is done in a manner that is in line with the guidelines of the Dutch Personal Data Protection Act.
Huiscleaning is qualiﬁed to apply changes to the Terms and Condition and website. Adjustments will be posted on the website on a timely manner.
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