Frequently asked questions

How do I get a cleaning lady

Simply click on request a cleaner and complete the application form. It shouldn't take more than 2 minutes. We'll immediately start looking for a suitable cleaner that meets your requirements. We will contact you by email when we found a cleaner. No cleaner after 7 days you receive a notification from us.

 

Is it declared work?

Yes, all the cleaners work via the regulation 'dienstverlening aan huis'. This regulation makes it possible to have a cleaner for a maximum of 3 days per week without any hassle. More information can be found on the Dutch government website.

The standard hourly rate for a cleaner is € 13,-. The 8% holiday pay is already included in the hourly rate.

 

Can I trust my cleaner?

Yes, all of our cleaners passed an integrity interview that is compiled by an external company that is specialised in screening staff. And also each cleaner passed the interview with a staff member of Huiscleaning.

 

What are the benefits of Huiscleaning compared to other house cleaning services?

Huiscleaning is the first mediation company that offers vetted cleaners in The Netherlands. All our cleaners passed an integrity interview. This interview has been compiled by the independent party DIIS (Digital Interactive Interview System): a company that is specialised in screening staff on their integrity. And also each cleaner passed the interview with a staff member of Huiscleaning.

Benefits:

  • Large database of vetted cleaners
  • Every month you receive an invoice from the cleaner and you pay by iDEAL, bank transfer or direct debit. The administration is arranged!
  • Use our login systeem where you can find a lot of useful information and documents. (personal data cleaner, invoices, sample contracts, tips, etc.)
  • 6 months warranty. When the proposed cleaner stops or there’s no match, we'll match you with a new cleaner for free during the first 6 months.
  • Assessment system: Customers can review their cleaner. The rating is visible to other customers.

 

How much are the one-time mediation fee?

You pay the one-time mediation fee of € 34.95 when we found a cleaner that meets the requirements you specified in the online application form. When the proposed cleaner stops or there’s no match, we'll match you with a new cleaner for free during the first 6 months.

 

I already have a cleaner, can she works for me via Huiscleaning?

Yes, that is possible. Just fill out the application form and indicate in the remarks section that you wish to take your own cleaner (+name) with you. Also the cleaner has to subscribe so we can link you together in our system. Each month you receive an invoice for the hours worked. You don’t have to pay the one-time mediation fee.

The benefits are:
- Declared work
- The administration is arranged
- If the cleaner stops we can look for a new cleaner
- No mediation fee of €34.95
- The cleaner receives a monthly and an annual statement

 

Who is responsible for damage?

In the unlikely event that an object is damaged by your cleaner, you first rely on your own home contents-, home- or liability insurance. If your insurer does not adequately cover you can make use of the additional insurance of Huiscleaning. When calling for this insurance there is an excess of € 250. The liability of Huiscleaning is always limited to the amount paid in the relevant case by the insurer.

 

What happens when my cleaner is sick?

If your cleaner is sick you can make a new appointment. In the case of a long-term absence you can mail us info@huiscleaning.nl or call us 085-2019689, but contact us at least 24 hours in advance. You only pay the actual hours worked by the cleaner.

For a temporary replacement a higher hourly rate applies than the standard rate of € 13-, with a maximum of 6 weeks.

 

What is your cancellation policy?

You are free to cancel your service at any time. But when we already found a suitable cleaner the one-time mediation fee of € 34.95 needs to be paid.

 

Can I request special tasks or extras?

Yes, you can add special tasks or extras at the application form under remarks.

 

Who can see my personal information?

Only the cleaner that is proposed to you can see the following details surname, address, email address and phone number.

 

Will the same cleaner shows up every time?

Yes, you have one cleaner that comes every time.

 

How do I log into my account?

You can log into your account by clicking login in the top right hand corner of Huiscleaning website.

 

Who is responsible for the cleaning products and equipment?

The customers are responsible for the proper cleaning products and equipment. You can order quality cleaning products at the website schoonmaakartikelen-webshop.nl

 

Do you service my area?

Yes, we service throughout The Netherlands. We have a large database of cleaners, thus as well in your area. No cleaner after 7 days you receive a notification from us.

 

How do I pay my cleaner?

At the end of each month you receive an invoice with the hours worked by your cleaner. For payment, a third party account is utilised, by payment provider Online Betaalplatform. Online Betaalplatform ensures a direct payment of the cleaner’s wages.

You can pay via IDEAL, bank transfer or direct debit.

 

How much will it cost?

You pay the one-time mediation fee of € 34.95 when we found a cleaner that meets the requirements you specified in the online application form. The standard hourly rate for a cleaner is € 13,-

The 8% holiday pay is already included in the hourly rate.

 

Do I have to sign a contract with the cleaner?

Yes, we advise to sign a contract with your cleaner. So you can set up a trial period, terms of notice etc. A sample contract is available via the login system.

 

What happens when I do not like the proposed cleaner?

Please, let us know by mail info@huiscleaning.nl or phone 085-2019689 when you don’t like the proposed cleaner. We immediately start looking for a new cleaner.

 

Do I have to be home while you clean?

No, you do not have to be home. We only advise to be at home for the first time so you can explain everything to the cleaner.

 

Who do I contact if I have any questions or issues?

You can contact us by phone 085-2019689, WhatsApp 06-39405602 (only text messages) or mail info@huiscleaning.nl.

 

Why can I choose a higher hourly rate at the application form?

At the application form you can fill in a higher hourly rate than the standard hourly rate of €13,-. In this way we could possibly propose a cleaner faster. You decide to pay a higher hourly rate or not.