General

Huiscleaning is the first mediation company that offers vetted cleaners in The Netherlands. All our cleaners passed an integrity interview. This interview has been compiled by the independent party DIIS (Digital Interactive Interview System): a company that is specialised in screening staff on their integrity. And also each cleaner passed the interview with a staff member of Huiscleaning.

Benefits:

• Large database of vetted cleaners
• Every month you receive an invoice from the cleaner and you pay by iDEAL, bank transfer or direct debit. The administration is arranged!
• Use our login systeem where you can find a lot of useful information and documents. (personal data cleaner, invoices, sample contracts, tips, etc.)
• Assessment system: Customers can review their cleaner. The rating is visible to other customers.

Yes, we service throughout The Netherlands. We have a large database of cleaners, thus as well in your area. No cleaner after 7 days you receive a notification from us.

No, you do not have to be home. We only advise to be at home for the first time so you can explain everything to the cleaner.

Yes, you have one cleaner that comes every time.

Please, let us know by mail This email address is being protected from spambots. You need JavaScript enabled to view it. when you don’t like the proposed cleaner. We immediately start looking for a new cleaner.

Yes, that is possible. Just fill out the application form and indicate in the remarks section that you wish to take your own cleaner (+name) with you. Also the cleaner has to subscribe so we can link you together in our system. Each month you receive an invoice for the hours worked. You don’t have to pay the one-time mediation fee.

The benefits are:
- Declared work
- The administration is arranged
- If the cleaner stops we can look for a new cleaner
- No mediation fee of €34,95
- The cleaner receives a monthly and an annual statement

Yes, all of our cleaners passed an integrity interview that is compiled by an external company that is specialised in screening staff. And also each cleaner passed the interview with a staff member of Huiscleaning.

Yes, all the cleaners work via the regulation 'dienstverlening aan huis'. This regulation makes it possible to have a cleaner for a maximum of 3 days per week without any hassle. More information can be found on the Dutch government website.

The standard hourly rate for a cleaner is from €14,-. You can choose the hourly rate yourself, with a minimum of €14,-. The 8% holiday pay is already included in the hourly rate.

The customers are responsible for the proper cleaning products and equipment. You can order quality cleaning products at the website schoonmaakartikelen-webshop.nl

In the unlikely event that an object is damaged by your cleaner, you first rely on your own home contents-, home- or liability insurance. If your insurer does not adequately cover you can make use of the additional insurance of Huiscleaning. When calling for this insurance there is an excess of € 250. The liability of Huiscleaning is always limited to the amount paid in the relevant case by the insurer.

If your cleaner is sick you can make a new appointment. In the case of a long-term absence you can mail us info@huiscleaning.nl, but contact us at least 24 hours in advance. You only pay the actual hours worked by the cleaner.

Only the cleaner that is proposed to you can see the following details surname, address, email address and phone number.

You are free to cancel your service at any time. But when we already found a suitable cleaner the one-time mediation fee of €34,95 needs to be paid.

You can log into your account by clicking login in the top right hand corner of Huiscleaning website.

You can contact us by mail info@huiscleaning.nl or WhatsApp 06-39405602 (only text messages).